Common questions

Get answers to the questions
we get most often

Get answers to common questions about our procedures, services, and more.

Whole House offers counseling, coaching, and training services. In addition, Cinnamon is available for speaking events. Whole House also produces the podcast, “ After the Tones Drop,” hosted by Whole House clinical staff, Cinnamon and Erin Maccabee.

No, we do not have a prescribing provider on staff. However, we do have working relationships with psychiatric nurse practitioners, and we can provide a referral if that is clinically appropriate.

In addition to self-pay options, we currently accept the following insurance plans:

  • Aetna
  • Anthem Blue Cross/Blue Shield
  • Medical Mutual

If we do not accept your insurance, we will provide a superbill that you may choose to submit to your insurance provider.

Your cost per session is ultimately determined by your insurance plan. We encourage you to reach out to your insurance company prior to starting therapy with us to understand your benefits. With that said, our standard fees are the following:

Initial Assessment – $250.00
Individual Psychotherapy, 60 minutes – $200.00
Family Psychotherapy – $250.00
Coaching, 60 minutes- $150.00

We will reimburse any difference we’ve charged upon notification from your insurance provider. 

Go here and complete the form and someone will be in touch with you within 2 business days. You can request a 15-minute free consultation as well. This is also a time for you to ask us questions and interview us. Once we have both decided that it’s a good fit, we will use the information provided on your initial inquiry form, and create your client account. You will then receive an email giving you access to our client portal where you can fill out our intake forms. Once we’ve received notification from our system that you have completed all the forms, we will contact you to schedule your first session.

Our therapy style is eclectic and we use our years of experience and training to customize an approach to each individual, however, the primary modalities used are CBT, DBT, and ART. To learn more about our therapy modalities, click here.

While this is not a “have to,” we do request to have an emergency contact for just that, emergencies. As a mental health agency specializing in a high risk population, it is important for the success of your treatment if there is an individual you authorize us to contact in the case of an emergency.  We ask that the ROI (Release of Information) allows us to contact someone and, at a minimum, acknowledge your “Active Client Status.”

We ask for your credit card information for a number of reasons. First, it cuts down on time used for housekeeping in our sessions. Secondly, we charge your session at the beginning of the day of service so if there is a problem, we can contact you and resolve it before your scheduled appointment. It also allows us to conveniently charge for incidental services not covered by insurance.

If this is not something you are comfortable with, we are able to direct you to resources in which you may find a therapist that does not require this. 

Upon becoming a client, we provide you a complete explanation and request a signature acknowledging that you understand an consent to this. We also ask for a specific document to be signed authorizing us to charge a credit or debit card you have selected and provided. We do not provide additional advanced notice beyond this intitial process as to when cards will be charged. If there is a balance, this must be paid before rescinding any authorization for credit card use as part of our financial agreement. 

You can authorize us to send you reminder texts or emails. If you don’t get one, please let us know so we can verify that we have your authorization.

Helping First Responders Thrive.
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