Common questions
we get most often
Get answers to common questions about our procedures, services, and more.
Cinnamon provides therapy, coaching, agency wellness programming, training, and speaking services. She also hosts the podcast After the Tones Drop.
Cinnamon does not prescribe medication. When clinically appropriate, she can provide referrals to trusted psychiatric nurse practitioners.
Cinnamon does not accept insurance in order to provide more flexible, personalized care. This allows her to focus on your specific needs without insurance restrictions, offer extended or customized sessions when appropriate, and maintain a higher level of confidentiality by not sharing clinical information with insurance companies.
- Initial Assessment 90 minutes– $250.00
- Individual Session, 60 minutes – $150.00
- Individual Session, 90 minutes – $210.00
- Individual Session, 120 minutes –$270.00
- Each additional 60 minutes – $110
- Family Inclusion Session, 60 minutes – $200.00
Start by completing the inquiry form. Either Cinnamon or Stephanie, the practice manager, will respond within two business days. You may also request a free 15-minute consultation, which is an opportunity to ask questions and determine whether the fit feels right.
If you decide to move forward, the information from your inquiry will be used to set up your client account. You’ll then receive an email with access to the secure client portal to complete intake forms. Once all forms are submitted, you’ll be contacted to schedule your first session.
Cinnamon uses an integrated, trauma-informed approach, drawing on years of training and experience to tailor care to each individual. Primary modalities include CBT, DBT, and ART. To learn more about these approaches, click here.
While this is not a “have to,” we do request to have an emergency contact for just that, emergencies. As a mental health agency specializing in a high risk population, it is important for the success of your treatment if there is an individual you authorize us to contact in the case of an emergency. We ask that the ROI (Release of Information) allows us to contact someone and, at a minimum, acknowledge your “Active Client Status.”
Upon becoming a client, we provide you a complete explanation and request a signature acknowledging that you understand and consent to this.
You can authorize us to send you reminder texts or emails. If you don’t get one, please let us know so we can verify that we have your authorization.
Frequently Asked Billing Questions (FAQs)
General Questions
Out-of-network” means that we do not have a direct contract with your insurance company. It means that while you can still receive our services, your insurance may reimburse you differently than if we were in your insurance plan’s network.
When you receive services while we are not in your insurance network, you are responsible for paying us directly for your care. There are a couple of ways to submit claims to your insurance company after you are seen.
- You may submit the claim to your insurance company for reimbursement, depending on your plan’s out-of-network benefits. This can be done using an itemized statement known as a superbill. These are available in your client portal upon your request.
- We provide a service known as courtesy billing. This means that we will submit a claim on your behalf and during the process we will make an indication on the claim that insurance should provide your reimbursement directly to you rather than us.
Please be sure to let us know which way you prefer to ensure you are reimbursed appropriately. It is important to note that if you have an out of network deductible our fee will be applied to that instead of being paid to you until your deductible is paid in full.Many people will then receive a portion of what they paid out according to what is stipulated in your plan. We are happy to talk more about this if needed by calling our office at 513-813-6415.
Insurance & Reimbursement
Coverage varies by plan. Some insurance policies offer partial reimbursement for out-of-network services, while others may not cover them at all.
This depends on your insurance plan. Some plans reimburse a percentage of the cost, while others may apply your expenses toward an out-of-network deductible first.
Billing & Payments
We accept major credit cards, debit cards, HSA/FSA cards, and electronic bank transfers.
No, we provide transparent pricing. Any additional costs, such as missed appointment fees, are clearly outlined in your intake paperwork.
We would be happy to provide you with a complimentary benefit breakdown estimating your potential reimbursement for services rendered. We always recommend reaching out to your insurance company to verify this information in an effort to confirm your out-of-pocket cost.Contact your insurance company by using the number on the back of your card and ask about your out-of-network benefits, deductible, and reimbursement process. We can also provide guidance on what questions to ask.
Feel free to reach out via phone at 513-813-6415 for additional details. We’re happy to assist you with any questions regarding billing, payments, or insurance reimbursement.
No, however our session rate has been discounted significantly to help offset the cost of not being in network with insurance. We also offer a discount for those who would like to purchase a session package in advance.
If you’re looking for specialized care, more personalized attention, or flexibility in your treatment plan, out-of-network care may be a good option. We can help you determine if our services align with your needs.